AMENDMENT OR CANCELLATION OF ORDER

If you would like to amend or cancel the order please notify us by telephone on 01727 860207 24 hours before the delivery date.

RETURNS POLICY

Due to their perishable nature flowers are non returnable, however if your flower delivery is incorrect or damaged or you are not satisfied with the quality of your bouquet please call Kendalls Florist direct on 01727 86020. We will endeavour to exchange your goods within 24 hours.

TERMS AND CONDITIONS OF SALE

All prices include VAT.

SUBSTITUTION POLICY

All products are subject to availability. We reserve the right to substitute some of the contents or packaging with an item of equal or greater value. The substituted items will closely match the original choice. Should we feel that the order cannot be processed due to lack of stock we will contact you as soon as possible to arrange an alternative.